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Money-Back Guarantee
Guarantee
GlobalServers is proud to offer our money-back guarantee. No strings attached! > Details

Service Guarantee


GlobalServers provides superior virtual private hosting services. We have the technology and the know-how to support your business in a way that no one else can -- or is willing to do. Our goal is to make sure you’re satisfied in every way with our offerings. But hey, if we fail to meet your needs, we’ll refund your hosting fees.

Satisfaction First.
We are proud to offer our money-back Satisfaction First guarantee, with no strings attached. As a long-standing marketplace leader, we expect to deliver 100% quality. However, if our service does not meet your needs, just let us know and we’ll return your hosting fees.

Satisfaction First Qualifications: Your guarantee is effective for 31 days after the purchase of any annual or monthly service agreement. Should you decide to cancel your service, we will simply refund your hosting fees. Just E-mail your name, e-mail address, phone number, and the reasons why our service does not meet your needs. After we speak to you by phone, your remaining commitments will be waived. Reach us at satisfactionfirst@globalservers.com.

Fine Print: Your annual or monthly contract will be cancelled, and your hosting fees refunded. You will not be charged any cancellation fees. Set-up fees and domain registration fees are non-refundable.

Performance First.
We are equally proud to offer our money-back Performance First guarantee. Simply put, your account will be up and running 99% of the time. If at any time we don't meet this promise, then here's what happens.

Performance First Qualifications: Your guarantee is effective with the purchase of any annual or monthly service agreement. If your account is not live 99% of the time during a month, then we will credit your account with one additional month (31 days) of service. Within 30 days notify us with your name, e-mail address, phone number, and performance proof. The performance proof must come from a third party company that specializes in up-time measurements from multiple sources, such as Keynote. Reach us at 1-866-HOSTED1.

Note: The additional free month represents our financial commitment to you. For an annual contract, your renewal date will be extended one month. For a monthly contract, your next monthly billing will be waived.  Hardware failures and planned outages are excluded from the guarantee.  Downtime during free months are not included in the guarantee.

The End Game.
We know that confidence has to be earned, and we’re certain we’ll earn yours. We know you’ll be completely satisfied with our services, tools and reliability. So, are you willing to find out more? View our hosting solutions.

Which GlobalServers package works best for you? Give us a call 9AM-9PM EST M-F at 1-866-HOSTED1. That's
1-866-467-8331.

 
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