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VPS Frequently Asked Questions


Pre-Sales Questions
How do I decide which package I need?
What if I don't need a Virtual Private Server?
Just who are you guys, and how long have you been around?
How does your Service Guarantee work?
Why should I choose your technology over anyone else’s?
Do you have guaranteed up-time?
Do you offer technical support?

Billing Questions
Can I pay using a check or money order?
What is your cancellation policy?

Technical Questions
What kind of hardware and software do you guys use?
What kind of hosting facility do you have?
Do you support PHP and MySQL?
Do you allow MP3 sites?
Do you support Microsoft FrontPage extensions?
What is the path to my home directory?
How do I access my control panel?
How do I setup my mail accounts?
How do I SSH/Telnet to my account?
How do I change the name servers for my domain name?
What name servers should I use for my domain hosted on GlobalServers.com?
How do I FTP my files to my server?

 

Pre-Sales Questions

How do I decide which package I need?
We offer a range of packages to cater to your budget and technical requirements. If you have full-fledged technical requirements, consider VPS II or VPS III. From more entry level VPS functions, select VPS I. If you have other hosting needs, or just want help deciding what to choose, give us a call. Give us a call 9AM-9PM EST M-F at 1-866-HOSTED1. That's 1-866-467-8331.

What if I don't need a Virtual Private Server?
Some of you need full control over all internet and website activities, while others want a simpler environment for setting up website and related communications. Consider www.freeservers.com options, where you can create dynamic CGI based functionality or anything else to get going quickly. Or if you want to set up an online store quickly, then go to www.bizhosting.com.

Just who are you guys, and how long have you been around?
To understand who we are, you need to understand where we come from. GlobalServers is a subsidiary of MySite, Inc., a 7 year-old company that’s the largest Linux web hosting company in the world. MySite also manages the popular Freeservers.com and BizHosting.com web hosting properties.

Because of the support of our parent organizations and our own proven technical ability, we have the resources to meet your needs.

How does your Service Guarantee work?
When you buy our services, you get a 31-day money back guarantee. We want to keep you as our customer, so we make sure we do everything to meet your VPS needs. Read our service guarantee.

Why should I choose your technology over anyone else’s?
Because no one matches the packages or the price we offer! We know you’ve been shopping around for a secure, affordable VPS solution, so check out our solutions and find out for yourself why our service rocks!

Do you have guaranteed up-time?
Yes we do! Check out our Service Guarantee.

Do you offer technical support?
Yes! Give us a call 9AM-9PM EST M-F at 1-866-HOSTED1. That's 1-866-467-8331. Take a look at our Technical Helpdesk for current and coming support options.


Billing Questions

Can I pay using a check or money order?
Currently GlobalServers only accepts credit cards, including Visa, MasterCard, American Express and Discover.

What is your cancellation policy?
Monthly users can cancel at any time. However, there will be no partial-month refunds. All annual users are subject to a $20 cancellation fee if cancelled before the end of the agreement. See the billing policy for more details.


Technical Questions

What kind of hardware and software do you guys use?
Global Servers uses some of the most powerful server hardware available today. Click here for hardware specs. Our web hosting technology is based on the virtual private server concept using SWsoft's Virtuozzo and HSP Complete virtualization software. Click here for software details.

What kind of hosting facility do you have?
We have a world-class hosting facility set up in San Jose, California.

Do you support PHP and MySQL?
All of our VPS packages support the full use of PHP and MySQL.

Do you allow MP3 sites?
Yes, we allow all legal MP3 sites. See our User Agreement for details.

Do you support Microsoft FrontPage extensions?
All GlobalServers packages support FrontPage extensions, which can be enabled in your control panel. To login to your control panel, click here.

What is the path to my home directory?
When you login, you will be placed in your home directory.

How do I access my control panel?
Click on the account login link from the GS home page, then enter your user name and password.

How do I setup my mail accounts?
Simply follow the steps outlined in your control panel

How do I SSH/Telnet to my account?
In order to SSH/Telnet to your account, you will need terminal software that supports SSH. Good options include, TeraTerm , Secure Shell, PuTTY and SecureCRT. We don’t recommend that you Telnet to your site, as Telnet is insecure and your password may be compromised.

You’ll then connect to the IP address or host name of the domain that was provided to you when you signed up for your VPS package.

If your DNS is not set up yet, then use the IP address that was provided when you signed up. Once your DNS is working, you can connect to any host name that is served by your VPS. (ex: yoursite.com).

How do I change the name servers for my domain name?
Unless you registered your domain name with us, you need to contact the registrar your originally registered your domain name with. Just contact GlobalServers technical support, and we’ll walk you through the process

What name servers should I use for my domain hosted on GlobalServers.com?
NS1.globalservers.com and NS2.globalserver.com.

How do I FTP my files to my server?
First, you need to have an FTP client. You’ll then need to connect to the IP address or host name of the domain that was provided to you when you signed up for your VPS package.

If your DNS is not set up yet, then use the IP address that was provided when you signed up. Once your DNS is working, you can connect to any host name that is served by your VPS. (ex: yoursite.com).

For a list of good FTP clients, visit download.com.

 

Have additional questions, or wondering how to get started? Give one of our technical advisors a call at
1-866 HOSTED1 (1-866-467-8331). Or you can simply sign up online. Just contact our technical support if you need help at any point along the way!

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