Pre-Sales
Questions
How do I decide which package I need?
What if I don't need a Virtual Private Server?
Just who are you guys, and how long
have you been around?
How does your Service Guarantee
work?
Why should I choose your technology
over anyone else’s?
Do you have guaranteed up-time?
Do you offer technical support?
Billing Questions
Can I pay using a check or money
order?
What is your cancellation policy?
Technical Questions
What kind of hardware and software
do you guys use?
What kind of hosting facility do
you have?
Do you support PHP and MySQL?
Do you allow MP3 sites?
Do you support Microsoft FrontPage
extensions?
What is the path to my home directory?
How do I access my control panel?
How do I setup my mail accounts?
How do I SSH/Telnet to my account?
How do I change the name servers
for my domain name?
What name servers should I use
for my domain hosted on GlobalServers.com?
How do I FTP my files to my server?
Pre-Sales Questions
How do I decide which package I need?
We offer a range of packages to cater to your budget and technical requirements.
If you have full-fledged technical requirements, consider VPS II or VPS III.
From more entry level VPS functions, select VPS I.
If you have other hosting needs, or just want help deciding what to choose, give us a call.
Give us a call 9AM-9PM EST M-F at 1-866-HOSTED1. That's 1-866-467-8331.
What if I don't need a Virtual Private Server?
Some of you need full control over all internet and website activities, while others want a simpler environment for setting up website and related communications. Consider www.freeservers.com options, where you can create dynamic CGI based functionality or anything else to get going quickly. Or if you want to set up an online store quickly, then go to www.bizhosting.com.
To understand who we are, you need to understand
where we come from. GlobalServers is a subsidiary
of MySite, Inc., a 7 year-old company that’s
the largest Linux web hosting company in the world.
MySite also manages the popular Freeservers.com and BizHosting.com
web hosting properties.
Because of the support of our parent organizations
and our own proven technical ability, we have
the resources to meet your needs.
When you buy our services, you get a 31-day money
back guarantee. We want to keep you as our customer,
so we make sure we do everything to meet your
VPS needs. Read our service
guarantee.
Because no one matches the packages or the price
we offer! We know you’ve been shopping around
for a secure, affordable VPS solution, so check
out our solutions and find out for yourself
why our service rocks!
Yes we do! Check
out our Service Guarantee.
Yes! Give us a call 9AM-9PM EST M-F at 1-866-HOSTED1. That's 1-866-467-8331. Take a look at our Technical
Helpdesk for current and coming support options.
Billing Questions
Currently GlobalServers only accepts credit cards,
including Visa, MasterCard, American Express and
Discover.
Monthly users can cancel at any time. However,
there will be no partial-month refunds. All annual
users are subject to a $20 cancellation fee if
cancelled before the end of the agreement. See
the billing
policy for more details.
Technical Questions
Global Servers uses some of the most powerful
server hardware available today. Click
here for hardware specs. Our web hosting technology
is based on the virtual private server concept
using SWsoft's Virtuozzo and HSP Complete virtualization
software. Click here
for software details.
We have a world-class
hosting facility set up in San Jose, California.
All of our VPS packages support the full use of
PHP and MySQL.
Yes, we allow all legal MP3 sites. See our User
Agreement for details.
All GlobalServers packages support FrontPage extensions,
which can be enabled in your control panel. To
login to your control panel, click
here.
When you login, you will be placed in your home
directory.
Click on the account login link from the GS home
page, then enter your user name and password.
Simply follow the steps outlined in your control
panel
In order to SSH/Telnet to your account, you will
need terminal software that supports SSH. Good
options include, TeraTerm , Secure Shell, PuTTY
and SecureCRT. We don’t recommend that you
Telnet to your site, as Telnet is insecure and
your password may be compromised.
You’ll then connect to the IP address or
host name of the domain that was provided to you
when you signed up for your VPS package.
If your DNS is not set up yet, then use the IP
address that was provided when you signed up.
Once your DNS is working, you can connect to any
host name that is served by your VPS. (ex: yoursite.com).
Unless you registered your domain name with us,
you need to contact the registrar your originally
registered your domain name with. Just contact
GlobalServers technical support, and we’ll
walk you through the process
NS1.globalservers.com and NS2.globalserver.com.
First, you need to have an FTP client. You’ll
then need to connect to the IP address or host
name of the domain that was provided to you when
you signed up for your VPS package.
If your DNS is not set up yet, then use the IP
address that was provided when you signed up.
Once your DNS is working, you can connect to any
host name that is served by your VPS. (ex: yoursite.com).
For a list of good FTP clients, visit
download.com.
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